At Resilient Outlaws, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we’re here to help.
Returns & Refunds
1. Eligibility for Refunds
We accept refund requests under the following conditions:
- The item is defective, damaged, or incorrect upon arrival.
- You request a refund within 14 days of receiving your order.
- The item is unused, unworn, and in its original packaging (if applicable).
2. Non-Refundable Items
Certain items are non-refundable, including:
- Digital products (e-books, downloads, subscriptions).
- Gift cards or promotional items.
- Items marked as final sale.
3. How to Request a Refund
To initiate a refund, please follow these steps:
- Email us at Resilientoutlaws@gmail.com with your order number, proof of purchase, and a clear photo of the issue (if applicable).
- Our team will review your request and respond within 3-5 business days.
- If approved, refunds will be processed to your original payment method within 5-10 business days.
4. Exchanges
If you received a damaged or incorrect item, we can replace it at no additional cost. Contact us at Resilientoutlaws@gmail.com for assistance.
5. Late or Missing Refunds
If you haven’t received your refund after 10 business days, please:
- Check your bank account.
- Contact your credit card provider, as processing times may vary.
- If you still need help, email us at Resilientoutlaws@gmail.com
Resilient Outlaws Team